About a month ago, PA Museums, Pennsylvania’s statewide museum association, approached us to ask for support for its 2014 state-wide conference. A website redesign is in the works and, in the meantime, online event registration is not supported. The organization needed to accommodate registration for a variety of participation levels: full conference registration, Monday-only registration, Tuesday-only registration, discounted registration for multiple attendees from the same organization, and a la cart registration.
In just a few days time, we had branded registration pages up and running. A personalized page immediately confirmed each registration and an email receipt was automatically generated with registration details and event information. Funds from the online registrations were automatically deposited into the PA Museums bank account. With all of the administration automated, the PA Museums staff was free to focus on more pressing needs leading up to the conference.
“It has made a big difference for us, especially since the launch of our new website was too late in the game to be of use for our conference,” said Rusty Baker, Executive Director. “From our point of view, working with Big River has been a headache-free collaboration and a great learning experience. You have been very responsive and patient with our questions and processes as we’ve gone outside our comfort zone. Response time is one of the things I always notice in customer service; as in the faster someone welcomes you to a restaurant or answers your question, the better your overall experience is. You have been right there the whole time, and that helps with a customer’s confidence.”
We are so happy to have had the opportunity to work with Rusty and PA Museums, and we know that next week’s conference (April 6-8th) will be a big success!
Need registration pages for your upcoming event? Contact us!